Warranty Policy

Warranty Policy

All eyeglass frames are warranted for a minimum of one year from date of purchase with respect to manufacturer's defects only. In the event of a defective frame, Carolina Eye Care reserves the right to repair, replace or restyle in accordance with manufacturer's guidelines and availability of product. If you are unhappy with the style of your frame, we offer a one-time restyle within 60 days.

There are no refunds on custom made eyeglass lenses. Prescription changes or lens design alterations may be made within 60 days of the original order. After 60 days, you will be responsible for costs incurred in product changes.

Contact Lenses:
Custom contact lenses are not eligible for refunds. Prescription changes for gas permeable lenses can be made for 60 days if needed.
Soft contact lens boxes may be returned for store credit if the following criteria are met:

  • Purchased from our office

  • Unopened boxes

  • Undamaged packaging

  • No writing on package

  • More than six months from expiration date printed on box

Roya1234 none 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm By Appointment Closed